Dr.Cloud Dentistry ("we", "us", "our") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have, in line with the Digital Personal Data Protection Act, 2023 and other applicable data protection law in India.
We collect information you provide directly, such as your name, phone number, email address, and the details you share when booking an appointment or contacting us through the Website.
When you visit our Website, we may also collect technical information such as your IP address, browser type, and general usage data, as described further in our Cookies Policy.
We use the information we collect to respond to enquiries and confirm appointments, deliver and coordinate your dental and orthodontic care, send appointment reminders and treatment-related communications, improve our Website and services, and meet our legal and regulatory obligations.
As a dental clinic, we collect and maintain clinical records, including your medical and dental history, diagnostic images, scans, and treatment notes. This information is treated as sensitive personal data, accessed only by clinicians and staff directly involved in your care, and is never used for marketing without your explicit consent.
If you enquire with us through a contact form, social media, or advertising campaign, we may use your contact details to follow up about your enquiry or share relevant clinic updates. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option in any message we send.
We use reasonable technical and organisational safeguards to protect your information, including restricted access to patient records, secure storage of clinical data, and staff confidentiality obligations. No method of transmission or storage is completely secure, but we work to protect your information to an appropriate standard.
Subject to applicable law, you have the right to request access to the personal and clinical information we hold about you, ask us to correct inaccurate information, request deletion of your data where we are not required to retain it, and withdraw consent for marketing communications. To exercise any of these rights, please contact us using the details below.
We retain clinical records for as long as required by applicable dental and medical record-keeping regulations, and other personal information for only as long as necessary for the purposes described in this Policy, after which it is securely deleted or anonymised.
Our Website may include links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their policies separately.
Where we provide pediatric orthodontic care, information about a child patient is collected with the involvement and consent of a parent or legal guardian, and is used solely for the purpose of providing safe and appropriate care.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted here with a revised "last updated" date.
For any questions about this Privacy Policy or to exercise your data rights, please contact us: